Reception
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Expertise
Lily is our superstar receptionist who plays a critical role in the daily workflow of the firm. She is a friendly, approachable and organised professional with a background in customer service and a genuine interest in helping people.
As the first point of contact for clients and visitors, she enjoys creating a welcoming office environment to ensure everyone feels comfortable and receives the assistance they need. Her responsibilities include managing the teams’ daily schedules, arranging interstate travel, liaising with correctional centre personnel, document preparation and managing telephone calls with clients and the courts. Lily’s ability to handle sensitive communications and all types of administrative tasks with ease makes her a vital asset to the team. She takes pride in being reliable, paying attention to finer details and keeping things organised throughout her day.
Working in a legal environment, Lily understands the importance of maintaining professionalism and confidentiality while treating clients with care and respect. She values teamwork and strives to support her colleagues where she can, enabling them to focus on their responsibilities knowing the office is in safe hands.
Whether greeting clients, assisting with appointments or supporting general administrative tasks, Lily aims to make each interaction a positive one and is committed to ensuring clients feel confident in the firms care.